Frequently asked questions
Returns
Direct exchanges are not possible. If you still require another item, please place an order through the store and contact us to return the existing order: support@helpall0rder.com.
If you received the wrong item or a damaged item, you can report it free of charge by contacting us: support@helpall0rder.com.
Of course, that's possible! If you want to return two (or more) orders at once, feel free to combine them into one package – this not only saves packaging but also return shipping costs.
Be sure to include the invoices for all affected orders in the package. This is the only way we can correctly assign and quickly process your return.
Once you have registered, you will receive a confirmation email in your inbox (sometimes sent to your spam folder).
After confirming your registration, the code will be sent to you automatically in a separate email.
Discount codes can be entered in the last step of the order (checkout) in the "Discount code" field provided. To activate the code after entering it, you must click on "Redeem".
For data protection reasons, an order that has already been placed cannot be changed. A subsequent crediting of the discount is therefore no longer possible.
If you subsequently fall below the minimum order value by returning items, we reserve the right to cancel the discount code.
Order process
I didn't receive an order confirmation
After you have ordered from our online shop, you will receive your order confirmation by email. If you have not received this within an hour, this could be due to the following reasons:
(1) Perhaps the wrong email address or a different email address was entered?
(2) Did the email end up in the SPAM folder of your email account?
(3) The order was not completed successfully. Please check in your user account under “My Orders” whether the order has been booked into our system. If this is not the case, place the order again.
If none of the cases described apply, please wait a day. You will usually receive another notification about your order within this period. If this is not the case, please contact our customer service.
All orders are continuously transferred to our shipping center. The order is usually handed over to DHL or DHL Warenpost International Premium within 24 hours. As soon as your order is ready for dispatch and is waiting to be picked up by the parcel service provider, you will receive a corresponding notification by email with the tracking link and the tracking number. There is no shipping on weekends.
Since our stores are independent and independent retailers, they decide for themselves which items should be stocked. We therefore recommend that you contact the respective store beforehand and ask about the availability of the desired items.
Payment options
How can I return my order?
If you decide to return the item, please contact our returns service within 30 days of receiving the item: support@helpall0rder.com.
Who bears the costs for the return?
For orders outside Germany, we unfortunately do not cover the costs for returns.
For orders outside Germany, we unfortunately do not cover the costs for returns.
Has my return been received?
You will be informed by us as soon as we have processed the return. There is currently no notification when the return is received. However, you will receive an email as soon as your return has been processed in the first step.
You will be informed by us as soon as we have processed the return. There is currently no notification when the return is received. However, you will receive an email as soon as your return has been processed in the first step.
When will I get my payment refunded?
As soon as your return has been processed by us (within 10-14 working days), we will immediately refund you the amount using the payment method you selected when ordering. If you pay by credit card, the chargeback to your account can take up to four weeks, depending on the credit card company.
Can I return products with engravings?
Unfortunately, personalized items (with an engraving) cannot be returned.
If you discover a defect, you can of course contact us to return the product to us: support@helpall0rder.com.
As soon as your return has been processed by us (within 10-14 working days), we will immediately refund you the amount using the payment method you selected when ordering. If you pay by credit card, the chargeback to your account can take up to four weeks, depending on the credit card company.
Can I return products with engravings?
Unfortunately, personalized items (with an engraving) cannot be returned.
If you discover a defect, you can of course contact us to return the product to us: support@helpall0rder.com.
Is there an exchange option (e.g. for a different size or color)?
Direct exchanges are not possible. If you still require another item, please place an order through the store and contact us to return the existing order: support@helpall0rder.com.
What should I do if I have received an incorrect or defective product?
If you received the wrong item or a damaged item, you can report it free of charge by contacting us: support@helpall0rder.com.
Can I return multiple orders in one package?
Of course, that's possible! If you want to return two (or more) orders at once, feel free to combine them into one package – this not only saves packaging but also return shipping costs.
Be sure to include the invoices for all affected orders in the package. This is the only way we can correctly assign and quickly process your return.
Special rules for limited and custom editions
Limited or customized products are only available in certain quantities. In the case of a damage, we may not be able to offer you a replacement.
In these cases, we will work with you to find an alternative solution!
Discount codes
You must have accepted cookies when opening our store. Otherwise we cannot show you the form.
If you have rejected cookies once and only a blank page appears, you must delete your browser cookies and open our site again. Alternatively, you can also use private mode or open our site from a different device or browser to accept cookies.
Limited or customized products are only available in certain quantities. In the case of a damage, we may not be able to offer you a replacement.
In these cases, we will work with you to find an alternative solution!
Discount codes
How do I get the discount for subscribing to the newsletter?
To receive your newsletter discount, proceed as follows:
Sign up at: support@helpall0rder.com.
To receive your newsletter discount, proceed as follows:
Sign up at: support@helpall0rder.com.
You must have accepted cookies when opening our store. Otherwise we cannot show you the form.
If you have rejected cookies once and only a blank page appears, you must delete your browser cookies and open our site again. Alternatively, you can also use private mode or open our site from a different device or browser to accept cookies.
Once you have registered, you will receive a confirmation email in your inbox (sometimes sent to your spam folder).
After confirming your registration, the code will be sent to you automatically in a separate email.
How can I redeem a discount code?
Discount codes can be entered in the last step of the order (checkout) in the "Discount code" field provided. To activate the code after entering it, you must click on "Redeem".
Can discount codes be applied retrospectively?
For data protection reasons, an order that has already been placed cannot be changed. A subsequent crediting of the discount is therefore no longer possible.
How often can I redeem a discount code?
Discount codes can only be redeemed once per order and customer.
Discount codes can only be redeemed once per order and customer.
Can discount codes be combined?
Discount codes cannot be combined with other discount codes and vouchers and cannot be redeemed for sale items. A cash payment is not possible.
When is the minimum order discount valid?
Discount codes that are tied to a minimum order value will not be redeemed if the corresponding minimum order value excluding shipping costs is not reached when ordering.
Discount codes that are tied to a minimum order value will not be redeemed if the corresponding minimum order value excluding shipping costs is not reached when ordering.
Am I entitled to my discount code if I return my order?
If you wish to exercise your right of return, the reduced purchase price will be refunded. There is no right to a refund or replacement of the discount code. The discount code expires if you return your entire order. This means it cannot be used again for your subsequent order.
If you wish to exercise your right of return, the reduced purchase price will be refunded. There is no right to a refund or replacement of the discount code. The discount code expires if you return your entire order. This means it cannot be used again for your subsequent order.
Am I entitled to my discount code if I return part of my order?
Order process
I didn't receive an order confirmation
After you have ordered from our online shop, you will receive your order confirmation by email. If you have not received this within an hour, this could be due to the following reasons:
(1) Perhaps the wrong email address or a different email address was entered?
(2) Did the email end up in the SPAM folder of your email account?
(3) The order was not completed successfully. Please check in your user account under “My Orders” whether the order has been booked into our system. If this is not the case, place the order again.
If none of the cases described apply, please wait a day. You will usually receive another notification about your order within this period. If this is not the case, please contact our customer service.
Can I change my order afterwards?
Unfortunately, we can no longer intervene in the shipping process after an order has been placed.
Shipping
Shipping
Where is my parcel?
As soon as your order has been packed and is ready for shipping, you will receive an email notification. In this message, we will let you know that your parcel has been shipped and which tracking number has been assigned. The tracking number will only become active once the parcel service provider has collected and scanned your parcel. If the label for your parcel has been created after the day's collection has taken place, you will only be able to see a change in the shipping status in the tracking link after collection on the following working day.
As soon as your order has been packed and is ready for shipping, you will receive an email notification. In this message, we will let you know that your parcel has been shipped and which tracking number has been assigned. The tracking number will only become active once the parcel service provider has collected and scanned your parcel. If the label for your parcel has been created after the day's collection has taken place, you will only be able to see a change in the shipping status in the tracking link after collection on the following working day.
What shipping options are there?
You can find out more about our shipping options here: support@helpall0rder.com
You can find out more about our shipping options here: support@helpall0rder.com
How quickly will my order be shipped?
All orders are continuously transferred to our shipping center. The order is usually handed over to DHL or DHL Warenpost International Premium within 24 hours. As soon as your order is ready for dispatch and is waiting to be picked up by the parcel service provider, you will receive a corresponding notification by email with the tracking link and the tracking number. There is no shipping on weekends.
Which delivery service will process my order?
You can find out more about our shipping options here: support@helpall0rder.com.
You can find out more about our shipping options here: support@helpall0rder.com.
I have received a bill from Swiss Post. Do I have to pay it?
As part of the customs clearance process, we normally cover all applicable fees for you once you have placed your order with us. In rare cases, information may be missing upon import into Switzerland, and Swiss Post may therefore issue you with an invoice for customs declaration and other import fees.
As part of the customs clearance process, we normally cover all applicable fees for you once you have placed your order with us. In rare cases, information may be missing upon import into Switzerland, and Swiss Post may therefore issue you with an invoice for customs declaration and other import fees.
Can I try on all products in stores?
Since our stores are independent and independent retailers, they decide for themselves which items should be stocked. We therefore recommend that you contact the respective store beforehand and ask about the availability of the desired items.
Payment options
What payment methods are available?
We offer these payment options:
Paypal
Apple Pay
Credit card (Visa/Mastercard)
Invoice (only in Germany and Austria with Klarna)
Please find more information here: support@helpall0rder.com.
Customer account
We offer these payment options:
Paypal
Apple Pay
Credit card (Visa/Mastercard)
Invoice (only in Germany and Austria with Klarna)
Please find more information here: support@helpall0rder.com.
Customer account
What advantage does a user account bring?
You can log in to your user account at the top right. All you need is your e-mail address. After clicking on "Continue", you will receive a 6-digit code by e-mail. Enter this code to access your customer account. You can request this unique code at any time. It serves as a secure alternative to a password.
After logging in, you can access your order history and enter your billing and delivery addresses.
You can log in to your user account at the top right. All you need is your e-mail address. After clicking on "Continue", you will receive a 6-digit code by e-mail. Enter this code to access your customer account. You can request this unique code at any time. It serves as a secure alternative to a password.
After logging in, you can access your order history and enter your billing and delivery addresses.
Customer service
How do I contact customer service?
You can send your request to our customer service by e-mail.
support@helpall0rder.com.
We will try to process your request as quickly as possible.
You can send your request to our customer service by e-mail.
support@helpall0rder.com.
We will try to process your request as quickly as possible.